Returns & Exchanges
At Vibriance, we stand behind our science-backed skincare and offer a 365-day 'Bottom of the Jar' money-back guarantee to ensure your total satisfaction. If you are not completely thrilled with your results, we make the return process simple and hassle-free.
Initiate Your Request
Contact our dedicated customer support team via email or phone with your order number to begin the return or exchange process.
Receive Authorization
Our team will provide you with a Return Merchandise Authorization (RMA) number and the specific return shipping address for our warehouse.
Package Your Item
Securely pack the product—even if it is empty—into its original packaging or a sturdy mailer to ensure it arrives safely back to us.
Get Your Refund
Once your return is received and processed, we will issue a full refund of the purchase price to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing